Support selecting staff computers (and upgrades) aligned with LSA Staff Computer Upgrade Program guidelines.

Recommendations for standard, performance, or custom computers.

Support in selecting a standard computing package & peripherals that meet LSA guidelines, and coordination of non-standard or adaptive devices as needed.

Coordination of computer & peripheral orders within program funding allocations.

Partnership with Departmental Administrators for orders that exceed LSA funding allocations.

Purchasing through U-M strategic vendors in compliance with U-M Procurement SPG.

Receiving and inventory in compliance with U-M Acquisition, Use, and Disposition of Property SPG.

Delivery of a Managed Windows, Mac, or Linux operating system.

Delivery of scheduled updates and patches to meet U-M Information Security SPG requirements and mitigate security vulnerabilities.

Coordination of major OS upgrades.

Delivery of devices to campus offices or curb-side pickup for staff working remotely in southeast Michigan. Note: Partnership with departmental administrators for shipping as needed.

Configuration and setup of new devices and peripherals.

Orientation to U-M, LSA, and other IT services.

Setup of Administrative Privileges to facilitate software downloads, as appropriate.

Configuration of Windows / Apple accounts.

Login to browsers to access bookmarks.

Delivery of standard U-M and LSA software with all devices.

Download of specialty U-M IT Asset Management licensed software titles.

Procurement support for additional software licenses.

Delivery of scheduled software updates and security patches to meet U-M Information Security SPG and mitigate vulnerabilities.

Orientation to U-M enterprise storage solutions, including Google Drive, Dropbox, OneDrive, etc.

Consultation on U-M and LSA storage selection guidelines based on work performed.

Map departmental drives.

Migration of U-M data from past devices.

Orientation to the U-M MPrint service.

Setup for departmental MPrint printers.

Orientation and setup for U-M wireless networks.

Setup for wired networking, as needed.

Orientation and best practices for using the U-M Virtual Private Network while working remotely.

Orientation to the Desktop Backup (CrashPlan) service, as needed for local storage.

Support for service requests and troubleshooting of incidents.

Delivery of standard U-M software titles to assist in endpoint protection, security monitoring and vulnerability remediation.

Security education, including security and safe computing best practices.

Incident response for phishing, vulnerabilities, and compromised devices.

Coordination of device repair through the ITS Tech Repair or other vendors.

Referral to LSA Technology Service Equipment Loan, as needed.

Offboarding support for employees leaving or retiring from the U-M.

Consultation on administrative or other data transfer / migration.

Recovery of LSA U-M equipment to rebuild or upgrade for replacement staff.

Recovery and disposition of staff equipment per Staff Computer Upgrade Program guidelines.

Disposition of end of life equipment that is no longer able to receive operating system upgrades per U-M Information Security and U-M Acquisition, Use, and Disposition of Property SPG.