Computer & Desktop Support

DESKTOP SUPPORT MODELS

We provide phone, email, chat, and deskside support for LSA customers.

Staff
Faculty
Emeritus Faculty
Research / Lab
Graduate Student
Classroom, Instructional Lab, & Conference Room
Departmental
Personal Devices

COLLEGE FUNDING & UPGRADE MODELS

Depending on your role, there are multiple device upgrade models.

LSA Computer Purchases, Upgrades, & Funding
Staff Computer Upgrade Program
Faculty Computer Upgrade Program
Research Computers
Graduate Student Computers
Classroom, Instructional Lab, & Conference Room Computers
Departmental Computers
Standard Computing Package (Faculty & Staff)

DEVICE SELECTION (COMPUTERS, PERIPHERALS, & HARDWARE)

We provide computers and peripherals that meet our college missions and allow you to work from anywhere.

Computer Equipment Purchases
Mobile First
Standard Computing Package
Peripherals
Recommended Hardware

DEVICE PROCUREMENT & INVENTORY

We assist you with device procurement and inventory that aligns with U-M policy.

U-M Procurement SPG
Individual Purchase of LSA Computers

DAY ONE SUPPORT & ORIENTATION

We provide full service deployment and day one support.

OPERATING SYSTEMS

We provide managed Windows, Mac, and Linux Operating Systems, as routine upgrades, updates, and security patches.

U-M Information Security SPG
LSA Supported Platforms
Repurposed & Aging Computers

SOFTWARE

We are part of the larger U-M software IT Asset Management software consortium and contribute to the U-M Software Directory. Faculty Computer Upgrade Program

Software Services
ITAM
U-M Software Directory

STORAGE

U-M provides a variety of campus storage solutions. We can assist with selecting an appropriate solution based on data type and security needs.

Recommended Storage Services
Data Storage Finder
Research Data Stewardship SPG
Institutional Data Resource Management SPG
Responsible Use SPG

PRINTING

We provide network printers for faculty, staff, and student use, as well as 3-D printing.

Local & Network Printing
MPrint
Local (Individual) Printing
Student / Personal Printing
3D Printing

NETWORK

U-M networks are designed to handle the daily and high speed research traffic.

WiFi & Networks
Get Connected Guide
Virtual Private Network
Device Compatibility Guide

BACKUP

U-M offers individual device and server backup to ensure critical data is protected.

Desktop Backup with CrashPlan
MiBackup

SECURITY SUPPORT & POLICIES

U-M and LSA security experts provide device monitoring, vulnerability management, education, consulting, and incident response.

Security Services
Safe Computing
U-M Information Security SPG
U-M Responsible Use SPG
U-M Security Policies & Standards
U-M Endpoint Protection 
LSA Security Policy
Security Vulnerability Mitigation Policy

REPAIR

We assist you in coordinating repair for devices in partnership with the ITS Tech Repair and key vendors.

OFFBOARDING

We assist you with the offboarding process when you leave, retire, or graduate from the U-M.

Website Retention

DISPOSITION

We assist in the disposition of LSA computers and peripherals when they are replaced or reach end of life. 

U-M Acquisition, Use, and Disposition of Property SPG
Individual Purchase of LSA Computers