Desktop Support Models

LSA Technology Services provides end to end desktop support for faculty, staff, researchers, graduate students, and emeriti using LSA and Research purchased devices, and limited support for personal devices.

What do we provide?

Desktop Support Staff assist with end to end support for LSA and Research purchased devices, including:

Consultation for device selection
Procurement, receiving, and inventory of new equipment
Day one support and orientation to LSA devices and services, as well as U-M ITS services
Managed Windows, Mac, iOS, and Linux Operating Systems with scheduled upgrades, updates, and security patches
Software selection and support
Information on U-M enterprise storage services
Setup for printing
Setup of U-M wireless, wired, and virtual private networks
Setup for device and data backup services
Ongoing support for requests and incidents
Security support and tools which meet U-M Standard Practice Guide requirements
Coordination device repair
Offboarding for individuals leaving or retiring from the U-M
Device disposition at end of life

Desktop Support provides limited support for personal devices.

Who can use this service?

Depending on your role and level of device management, desktop support provides full, blended, or basic consulting. For more information, select one of the support models listed to the left.

Requesting Service

Visit the LSA Technology Services Support page to submit to chat, email, call, or request deskside support.

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Desktop Support Models

What do we provide?

Who can use this service?

Requesting Service

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