Support selecting initial faculty computers (and upgrades) aligned with LSA Faculty Computer Upgrade Program guidelines.

Recommendations for standard, performance, or custom computers.

Support in selecting a standard computing package & peripherals that meet LSA guidelines, and coordination of non-standard or adaptive devices as needed.

Coordination of computer & peripheral orders within program funding allocations.

Partnership with Departmental Administrators for orders that exceed LSA funding allocations.

Purchasing through U-M strategic vendors in compliance with U-M Procurement SPG.

Receiving and inventory in compliance with U-M Acquisition, Use, and Disposition of Property SPG.

Delivery of a Managed Windows, Mac, or Linux operating system. Note: All LSA, Departmental, or Research funded devices need to be LSA managed unless there is a research hardware, software, instrumentation, or code limitation that requires a self managed device. Consultation and approval for self management is coordinated by the LSA Security Team. See our Self Managed Device policy for more information.

Delivery of scheduled updates and patches to meet U-M Information Security SPG requirements and mitigate security vulnerabilities.

Coordination of major OS upgrades.

Delivery of devices to campus offices or curb-side pickup for staff working remotely in southeast Michigan. Note: Partnership with departmental administrators for shipping as needed.

Configuration and setup of new devices and peripherals.

Orientation to U-M, LSA, and other IT services.

Setup of Administrative Privileges to facilitate software downloads, as appropriate.

Configuration of Windows / Apple accounts.

Login to browsers to access bookmarks.

Delivery of standard U-M and LSA software with all devices.

Download of specialty U-M IT Asset Management licensed software titles.

Procurement support for additional software licenses.

Delivery of scheduled software updates and security patches to meet U-M Information Security SPG and mitigate vulnerabilities.

Orientation to U-M enterprise storage solutions, including Google Drive, Dropbox, OneDrive, etc.

Consultation on U-M and LSA storage selection guidelines based on work performed.

Referrals to our Classroom Support & Training for Canvas storage and teaching tools.

Referrals to our Research Support team for U-M Research Storage tools and the U-M Research Computing Package. 

Map departmental drives.

Migration of U-M data from past devices.

Orientation to the U-M MPrint service.

Setup for departmental MPrint printers.

Orientation and setup for U-M wireless networks.

Setup for wired networking, as needed.

Orientation and best practices for using the U-M Virtual Private Network while working remotely.

Orientation to the Desktop Backup (CrashPlan) service, as needed for local storage.

Orientation to the MiBackup service, if needed.

Support for service requests and troubleshooting of incidents.

Delivery of standard U-M software titles to assist in endpoint protection, security monitoring and vulnerability remediation.

Security education, including security and safe computing best practices.

Incident response for phishing, vulnerabilities, and compromised devices.

Coordination of device repair through the ITS Tech Repair or other vendors.

Referral to LSA Technology Service Equipment Loan, as needed.

Offboarding support for employees leaving or retiring from the U-M.

Consult on administrative, academic, or research data transfer / migration to appropriate departmental storage locations, in alignment with the U-M Research Data Stewardship policy.

Recovery of LSA U-M equipment to rebuild or upgrade for replacement staff.

Recovery and disposition of staff equipment per Faculty Computer Upgrade Program guidelines.

Disposition of end of life equipment that is no longer able to receive operating system upgrades per U-M Information Security and U-M Acquisition, Use, and Disposition of Property SPG.