The start of the fall semester is here! As your partners in teaching, research, and societal impact, LSA Technology Services is ready to support the college. View our brief video to learn more about our services and how we can support you. You can also read about some of the many resources we offer to support faculty, students, and staff throughout the term below.
Immediate Classroom Support
Our team is on standby from 7 a.m. to 7 p.m., ready to assist with classroom issues. This includes everything from projectors not turning on to pens not writing on smart screens. We have experts who are knowledgeable about the AV equipment in classrooms that can quickly assist when things go wrong. We also provide orientations for faculty to learn about the equipment in the classrooms they teach in. For immediate support with classroom technology, call us at 734.615.0100 and select prompt 1.
Course Building Support
We provide pedagogical support for faculty with the educational technology used in their courses. We offer consultations for a wide range of instructional tools, including Canvas, Kaltura, iClicker, YellowDig, Piazza, and Perusall. Our consultants are available to assist with instructional strategies including active learning, online learning, team-based learning, and AI. We also host a variety of workshops and seminars about best practices for teaching in the classroom throughout the year.
Technology Support for Students
Do your students need help with the technology used in your course? Email LSATechnologyServices@umich.edu and mention BlueCorps. Technology we can assist students with includes iClicker, Adobe, Google, and WordPress. Students can come to us for in-person assistance from 10 a.m. to 4 p.m., Monday through Friday, in the Modern Languages Building Room 2001. Alternatively, we also provide virtual walk-ins via Zoom during those hours. We also offer workshops on different tools used in LSA courses.
Equipment Loans
Our team circulates a wide range of equipment to those with active LSA or College of Engineering affiliation. This includes laptops, tablets, microphones, cameras, lights, tripods, speakers, and projectors. Central Campus checkout centers are located at Mason Hall Room G340, Modern Languages Building Room 2001, and East Hall Room 1056. Equipment can also be checked out on North Campus at the Duderstadt Center Room 1315. Each loan location offers unique equipment, for example the Duderstadt Center offers virtual reality headsets, while the Modern Languages Building offers media rooms reservable for collaborating in groups and digital media editing at state-of-the-art workstations.
Visit Our Service Centers
Our Service Centers are the first point of contact for help requests. Walk-in support is available at Mason Hall Room G340, Modern Languages Building Room 2001, and East Hall Room 1056. We can assist with everything from installing MPrint printers to downloading university-licensed software. We can also troubleshoot any issue with LSA-managed devices, and if we can’t resolve the issue, our staff are knowledgeable about who can.
Lecture Recording
100% of LSA classrooms, and many additional LSA instructional spaces, such as conference rooms, have the capability of recording lectures. Instructors can choose which students can view lecture recordings—making every lecture available to the entire class, or only recording select lectures and sharing them with a few students. Instructors can also adjust the angle of the camera in the classroom to focus on important visual content, make basic edits to the recordings, and share the recordings on Canvas. Request a Lecture Recording for your class or event today!
Support for Special Events
From film screenings to live event support, our team can assist with even the most complex technology needs for occasions on campus. Our experienced group has extensive knowledge of the AV capabilities of our LSA spaces and can assist in making special events a smooth experience for all. We have a number of video services available to support your hybrid meetings, presentations with multiple presenters, and more.
Website and WordPress Support
Our team is available to assist faculty, researchers, and graduate students build websites that comply with U-M security and accessibility standards on our WordPress and Adobe Experience Manager (AEM) platforms. We offer self-directed AEM training to allow LSA website editors to make edits as needed and Open Labs for one-on-one assistance with WordPress. We can also provide assistance with Google Analytics and web accessibility, among a variety of other website services and support.
Computer and Desktop Support
LSA Technology Services provides end to end desktop support for faculty, staff, researchers, graduate students, and emeriti using LSA and Research purchased devices, and limited support for personal devices. We can assist you with procuring new computers and peripherals, performing faculty and staff computer upgrades, and ensuring your LSA-managed device remains in security compliance. We can also provide day one support and orientations, as well as offboarding and disposition of LSA computers and peripherals.
Research Support and Tools
Looking to use technology in your research? We have an extensive list of ways we can provide research support. We can help you manage and store research data (including Turbo and Data Den), offer training in high performance computing, provide digital scholarship services, offer research software programming for custom solutions, and consult on Geographic Information Systems (GIS). Drop by on Zoom for one-on-one research support—no appointment required!
Need Support in Another Area?
Don’t hesitate to reach out for help. We are available by email at LSATechnologyServices@umich.edu, and by phone at 734.615.0100. We are also able to assist in-person at our three service centers: Mason Hall Room G340, Modern Languages Building Room 2001, and East Hall Room 1056.
