Driver Troubleshooting

What if...

I need to make a change to my reservation AFTER it has been approved?

I am going to be late, need an immediate change to my reservation, or other non-mechanical issues?

Call LSA-CARS at 734-763-2030. This phone number is also on the emergency card in the mesh key pouch.

I can’t find the keys to my assigned vehicle?

Contact the person who last signed out the vehicle (Can be found on the key sign-out sheet on the inside of the lockbox).
If you are unable to get a hold of them, contact LSA-CARS staff at 734-763-2030.

I find personal belongings in the vehicle?

Please move all lost belongings to the trunk of the vehicle and contact the last driver to use the vehicle (Can be found on the lockbox sign out sheet). Leave a message if they do not answer

I get pulled over?

All information that you will need is in the glovebox in a BLUE folder(Note that the registration and insurance is all on one card). If you get a traffic violation ticket, you will be responsible for paying it.

I am unable to find a parking spot in the Hill or Church St. parking structures?

Call LSA-CARS at 734-763-2030. They will be able to direct you to a spot or will take the vehicle for you so you can be on your way.

I am running late and will not get the vehicle back on time?

Call LSA-CARS (734-763-2030). They will be able to make arrangements if the vehicle has reservations after yours that will be affected.

There is damage done to the vehicle?

ANY damage to vehicles must be emailed to LSA-CARS as soon as possible with the words “Vehicle Damage” and the car number in the subject line. They should also be documented on your Vehicle Report form. The driver responsible is not liable for damage, but they will need to assist LSA-CARS in filling out a damage report form for the University. Drivers will not incur any consequences for damage as long as they notify LSA-CARS immediately.

I get into an accident and/or the vehicle has a maintenance issue (Doesn’t start, engine light on, etc.)

Call 911 if there are any injuries, another driver is involved, or if it is affecting traffic.
Insurance information is provided in the folder in the glove box (it is included with the registration).
Call Fleet Services. Their number is listed on the emergency card in the mesh key pouch and in the BLUE folder in the glove box. Fleet Services will be able to provide you with roadside maintenance, towing, etc.
Contact LSA-CARS 734-763-2030. It is mandatory that you contact LSA-CARS as soon as possible to report the accident and damage.