For a variety of reasons, faculty and students sometimes can’t be in the
same place at the same time: you might be traveling or have a family
emergency, students and faculty may be out ill, and so on. Below are some resources to help you deal with disruptions in classes.

Need Help with Class-related Technology?

Contact the BlueCorps consultants to get help with your questions.

Email: LSATechnologyServices@umich.edu and request BlueCorps help.

Schedule a Consultation: on the BlueCorps homepage.

Drop-in Videoconference: Monday-Friday 10am-4pm
To join the video meeting, click this link: https://umich.zoom.us/j/94190938576
Otherwise, to join by phone, dial +1-646-876-9923 and enter the meeting ID 94190938576#

Wellness

• Wellbeing Guide A collection of many University resources
• Counseling and Psychological Services (CAPS)
• Continuum of Care resource list by the Well-Being Collective
  

Software

The University of Michigan provides access to many software titles. Below are resources available to assist you with installing the program on your personal computer or accessing software remotely.

• Install Software on a Personal Computer
  • Provided by the University for Free
    • Adobe Creative Cloud
    • Microsoft Office
    • Zoom
    • Google File Stream
  • Purchase Software for your personal computer
• Access Software Remotely:
  • Virtual Sites
  • Campus Computing offers access to hundreds of software packages
  • Additional Computers and Software resources
  • Student Technology and Services Support - LSA Technology Services BlueCorps

Canvas

In Canvas, you have access to the course syllabus, assignments, files, discussions, and more depending on your course and instructor. All U-M students can log in to Canvas at canvas.umich.edu using your U-M uniqname and password. Students using Canvas for the first time may want to view the Canvas Overview video to get familiar with basic use.

• Getting Started
• Canvas Student Guide
• Canvas Student App
• Canvas Tips and Troubleshooting

Via Canvas you also have access to Kaltura/MiVideo to record and store video.

• Submitting a Canvas Video Assignment:
  • How-to Document
  • Video Tutorial

Having account issues in Canvas or unable to find answers in the above resources? Email ITS at 4help@umich.edu or call 734.764.4357. 

Hand-written and Whiteboard-style Work

How to Setup a DIY Document Camera and Scan Hand-written Documents

Zoom

Zoom provides video-conferencing for classes, as well as meetings. 

• Getting Started with Zoom

Having issues with Zoom or unable to find answers after reading the above resources? Email ITS at 4help@umich.edu or call 734.764.4357.

Loan Equipment Available

Check out the Loan Equipment Catalog to browse our available loan equipment.

LSA Technology Services has three equipment loan centers on the University's Central Campus where LSA instructors, faculty, staff, and students enrolled in an LSA course may check out a wide variety of computer, audio/visual, and camera/video equipment.

Locations:

• Mason Hall G340
• MLB 2001
• LSA Navigation Desk (First floor of LSA Building)

Before using this service:

• To check out equipment, you must provide:
  • A valid University of Michigan ID (LSA affiliation required for the majority of Loan Equipment)
  • The specific date and time you will return the equipment (within our maximum checkout limit)
  • The U-M building name and room number of where the equipment will be used (if you cannot provide a U-M building name and class number, you will need to provide your local address)
  • A phone number at which you can be easily reached
  • The class or event for which the equipment will be used

Need a computer loaner for a longer period of time? 

• In recognition of the technology barrier that can be created by campus disruptions, ITS created the Sites @ Home laptop loaner program. It is available to students on the Ann Arbor campus to support your academic needs for up to two semesters.

Have any questions regarding Sites @ Home? Email ITS at 4help@umich.edu or call 734.764.4357. 

Questions about LSA Loaner Equipment? Contact LSA Technology Services at LSATechnologyServices@umich.edu or 734.615.0100.

Printing on Campus

MPrint is U-M's printing service that allows campus community members to print from their computer or mobile device to many printers on campus.

• How to Use MPrint
• Find a Printer
• MPrint Mobile App Overview
• Get help with printers

Unable to print or can’t find the answer in the above resources? Email ITS at 4help@umich.edu or call 734.764.4357. 

DUO

U-M students are required to enroll a device in Duo two-factor when they create their U-M uniqnames and passwords. Two-factor means that when you log in, you provide two proofs of your identity.

• Self service: Update Your Duo Settings
• Get and Enroll a U-M Hardware Token or U-M YubiKey

Can’t get into your account because of Duo? ITS can provide Temporary Bypass Codes.

Still having issues with Duo or unable to find the answer in the above resources? Email ITS at 4help@umich.edu or call 734.764.4357. 

Umich Password 

Unable to log in to your Umich account? 

• Reset your Umich Password
• Self Service Password reset

Still having issues with your password or unable to find the answer in the above resources? Call ITS at 734.764.4357. 

WiFi Issues

If you’re experiencing issues with WiFi, check out the following resources:

• Improving your Home WiFi Router
• WiFi Troubleshooting
  • Improving your home WiFi network
  • Determine your WiFi signal strength 
  • Connecting to WiFi as a visitor at another university
  • Secure your home WiFi network
• Personal WiFi Routers
• Umich Network- Common Troubleshooting Tips
   

Not on campus and need to connect to the Umich network remotely?

• Connect to VPN: Getting Started

Still having issues with your network after checking these resources? Email ITS at 4help@umich.edu or call 734.764.4357.